L1 Support Engineer Jobs in Bangalore - IBIBO Group Private Limited

Job Description:
Skills required:
1. Excellent interpersonal and communication skills, both (written and verbal communication).
2. Good aptitude.
3. Good in writing complex SQL queries.
4. Basic knowledge of a programming language/scripting language.
5. Knowledge of relevant software computer applications and equipment.
6. Strong problem-solving skills
7. Effective listening and client-facing skills
Experience Required:
1. Experience - Freshers Only
2. Primary Skill - SQL
3. Education background (BE / BTECH / BCA / or any other relevant degree).
7. SQL/ certified (optional)
Essential Functions:
1. Interact with end-users to provide and process information in response to inquiries, concerns, and requests about products and services.
2. Gather information and determine the issue by evaluating and analyzing the symptoms.
3. Follow standard processes and procedures.
4. Evaluate issues and escalate to relevant team(s) or department(s) if needed.
5. Collaborate with other teams, departments and divisions to resolve issues.
6. Stay current with system information, changes and updates.
7. Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
8. Works with the relevant team to resolve or automate frequent concerns.
9. Proactively interacts with regional teams/stakeholders to understand concerns.