L1 Support Engineer Jobs in Bangalore - Jamcracker Software Technologies
Job Description
We are currently looking for a L1 Support Engineer who can join our Market Place Operations team in Bangalore office to drive outbound marketing efforts
Position Type: Full-time, regular
Location: Bangalore
Position Title: L1 Support Engineer
Position Details :
- Answer support phone calls from customers
- Address support ticket via email from customers.
- Support the Jamcracker platform product and various SaaS applications like McAfee Total Protection Service, Microsoft Exchange, BlackBerry, Dynamics CRM etc.
- Execute manual provisioning requests for SaaS applications for production customers.
- Perform configuration tasks in the Jamcracker platform product UI on production instances.
- Perform cleanup activities for SaaS Application test accounts created on production instances
- Troubleshoot tickets and provide resolution or escalate accordingly
- Work in different shifts that support US, Europe and Australia time zones
- Create internal reference documentation for the support staff like Knowledge Base articles, Reference manuals etc.
Required Skills:
Primary
- Excellent communication skills (preferably with a neutral accent)
- Excellent written English for email communication
- Good problem solving and decision-making skills
- Tech Savvy
Secondary
- Knowledgeable in the following products:
- Windows XP/Vista/7 operations systems
- Any antivirus software
- Bachelor’s Degree / Diploma
- 0-6 months of total work experience
Job Particulars
About Company
Jamcracker is a cloud management and governance solutions company, with more than a decade of experience providing industry leading software and services. The Jamcracker platform powers the cloud across the globe, for enterprise and public-sector markets, technology providers and distributors, communication service providers, and managed services providers.
Jamcracker helps organizations manage, deliver, and govern their own multi-cloud services, and broker third-party cloud services. Using Jamcracker solutions, IT organizations and service providers can now unify and optimize cloud services delivery for their employees, customers, and channels.
To find out more about our exciting organization, please visit us at
