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L1 Support Engineer Jobs in Bangalore - Jamcracker Software Technologies

L1 Support Engineer
Jamcracker Software Technologies
BBA/BBM, BSc(CS, Electronics, Engg.), Diploma(CSE, EEE, Electrical, ECE, Electronic Media, EIE), BCA, B.Com
0 to 0.6 Years
200000 Per Year
Jamcracker Software Technologies
Last Date 02 Jan 2017

Jamcracker Software Technologies - Job Details

Date of posting: 03 Nov 16

We are currently looking for a L1 Support Engineer who can join our Market Place Operations team in Bangalore office to drive outbound marketing efforts

Position Type: Full-time, regular
Location: Bangalore
Position Title: L1 Support Engineer

Position Details :

  • Answer support phone calls from customers
  • Address support ticket via email from customers.
  • Support the Jamcracker platform product and various SaaS applications like McAfee Total Protection Service, Microsoft Exchange, BlackBerry, Dynamics CRM etc.
  • Execute manual provisioning requests for SaaS applications for production customers.
  • Perform configuration tasks in the Jamcracker platform product UI on production instances.
  • Perform cleanup activities for SaaS Application test accounts created on production instances
  • Troubleshoot tickets and provide resolution or escalate accordingly
  • Work in different shifts that support US, Europe and Australia time zones
  • Create internal reference documentation for the support staff like Knowledge Base articles, Reference manuals etc.

 Required Skills:

Primary

  • Excellent communication skills (preferably with a neutral accent)
  • Excellent written English for email communication
  • Good problem solving and decision-making skills
  • Tech Savvy

Secondary

  • Knowledgeable in the following products:
  • Windows XP/Vista/7  operations systems
  • Any antivirus software

Educational Qualifications

  • Bachelor’s Degree / Diploma

Experience

  • 0-6 months of total work experience

Hiring Process : Written-test, Face to Face Interview, Telephonic Interview

About Jamcracker Software Technologies

Jamcracker is a cloud management and governance solutions company, with more than a decade of experience providing industry leading software and services. The Jamcracker platform powers the cloud across the globe, for enterprise and public-sector markets, technology providers and distributors, communication service providers, and managed services providers.

Jamcracker helps organizations manage, deliver, and govern their own multi-cloud services, and broker third-party cloud services. Using Jamcracker solutions, IT organizations and service providers can now unify and optimize cloud services delivery for their employees, customers, and channels.

To find out more about our exciting organization, please visit us at

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Jamcracker Software Technologies recruiting L1 Support Engineer Experienced(0 to 0.6 Years) candidates in Bangalore. The Jamcracker Software Technologies vacancies for L1 Support Engineer is filled through Written-test, Face to Face Interview, Telephonic Interview etc.
Jamcracker Software Technologies jobs for Experienced(0 to 0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 0.6 Years) candidates every year based on the skills . The candidates with BBA/BBM, BSc(CS, Electronics, Engg.), Diploma(CSE, EEE, Electrical, ECE, Electronic Media, EIE), BCA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 0.6 Years) candidates applying for L1 Support Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Jamcracker Software Technologies recruitment, Experienced(0 to 0.6 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Jamcracker Software Technologies and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Jamcracker Software Technologies and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.