L1 Support - Salesforce Jobs in Hyderabad - AutoRABIT
Job Description
L1 Support - Salesforce
Location : Hyderabad, Telangana
Responsibilities :
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base, tech notes and articles
- Flexible for rotational shifts including night.
Requirements :
- BS degree in Information Technology, Computer Science or equivalent
- Experience 2 to 3 Years.
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Good/Strong knowledge of Salesforce.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- Profile Summary
Employment Type: Full Time
Eligibility: B.Tech/B.E, M.Tech, MCA, MS/M.Sc.(Computer Science)
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id693923
Job Category Tech Support
Locality Address
State Telangana
Country India
About Company
AutoRABIT is a hyper-growth SaaS software company providing the only Continuous Delivery & DevOps platform for SaaS technologies with Metadata Mastery™. With offices in the US, UK, India, and Australia, AutoRABIT helps Salesforce.com and MuleSoft developers worldwide automate their daily tasks to be more productive and increase release velocity. AutoRABIT covers the entire DevOps cycle, and is highly scalable, making it a favorite by large enterprises.
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