L2 Technical Support Engineer Jobs in Bangalore - Amagi Media Labs
Job Description
L2 Support Engineer:
L2 Support Engineer is a member of the operations team responsible troubleshooting and maintenance of the Amagi network.
Key responsibilities include:
- Monitor and Troubleshoot and resolve customer tickets raised against Amagi’s solution for clients’ digital media broadcast needs
- Track and resolve assigned tickets
- Interact with the customer (Verbal as well as emails) to understand details and communicate ticket resolution
- Help L2 in deploying digital media broadcasting infrastructure for TV channels
- Maintain and troubleshoot network setup at remote installations
- Interaction with internal teams to understand resolution of tickets
Skills required:
- Bachelor in Engineering, Diploma
- Good written and spoken communication skills
- Good to have – Working knowledge of Linux
- Good to have – Experience in broadcasting systems.
- Must be willing to travel (Domestic & International)
- Likes to resolve problems, able to innovate and find better ways to do things.
- Has to be flexible to work in shifts on rotational basis to handle L2 support.
- Positive and persistent “can do” attitude.
- Ability to work unsupervised and under pressure
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Group Discussion
Employment TypeFull Time
Job Id357712
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
Amagi is the world’s first cloud-managed broadcast services and targeted advertising solutions company. Amagi brings simplicity, advanced automation, and transparency to the entire broadcast operation, be it for traditional TV or next-gen multiscreen platforms. Amagi has deployments in over 40 countries, enabling TV networks to launch, operate, and monetize channels anywhere in the world. Amagi also provides targeted advertising solutions to 2,500+ brands, shaping the future of TV advertising. Amagi Corporation is based in New York, with offices in London, Hong Kong, New Delhi, Mumbai, and the R&D center in Bangalore.
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