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L3 Production Support Jobs in Bangalore - Bottomline Technologies

L3 Production Support

Bottomline Technologies
experience-icon 0 to 3 Years
salary-icon Not disclosed
qualification-icon BCA, BE/B.Tech, Other Course
Expired

Posted: 20 Mar 21

Job Description

Summary

The Level 3 Support Engineer position at Bottomline Technologies is a challenging and rewarding one. In this role you will work with various software and systems to triage and analyze difficult problems, many based in Production environments. Resolution of these issues – which includes planning, implementation, testing, and documentation – will be made either by the L3 engineer directly or escalated to the development team; this will depend on the system and issue at hand. Working with new technologies, finding patterns to recurring problems and suggesting/implementing improvements to prevent them, and collaborating with others - from project managers to system administrators – are just some of the benefits that this role has to offer. Level 3 Engineers are vital to Bottomline’s success as they provide timely and efficient fixes and updates to keep our customers happy.

This position is based at our Bangalore, India office.

Job Responsibilities
  • Analyzing custom configurations as well as shared components to identify defects in one or both of Bottomline’s online account opening solutions
  • Implementing fixes for defects
  • Contributing to internal tools/reports that improve L3’s support of both internal and external customers
  • Creating/updating documentation and wiki articles
  • Providing regular updates to Customer Service about the status of support requests
  • Speaking directly to our financial institution customers when technical issues need clarification
  • Rotating on call schedule (on average one week a month)


Required Skills
  • Graduate/Post graduate (in CS or related field) or equivalent work experience
  • 2-4 years of web development experience
  • Solid experience in developing web applications using HTML, DHTML, AJAX and CSS
  • Good understanding of RDBMS concepts; development experience in Oracle, MySQL or similar enterprise
  • Java experience (specifically server-side J2EE technologies such as JSP, EJB, etc.)
  • Hibernate experience a plus
  • Linux or other UNIX based OS experience a plus
  • ColdFusion experience a plus
  • SOA principals with experience using web service technologies (SOAP, WSDL, etc.) a plus
  • AGILE familiarity – particularly SCRUM – a plus
  • Excellent written and verbal communication skills with the ability to explain complex technical problems to non-technical audiences

Job Particulars

Education BCA, BE/B.Tech, Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1151988
Locality Address
Country India

About Company

Bottomline Technologies
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