Lead Jobs in Bangalore - Flipkart
Job Description
Lead
Open Positions: 1
Location: Bangalore,Karnataka
Education/Qualification: Graduation
Years Of Exp: 3 to 5 Years
Skills Required: Analyze data, existing processes and collate feedback to identify Customer Experience improvement Interact with Product Teams/Stakeholders to implement enhancements, Create BRDs, SOPs, etc
Role: Analyze data, existing processes and collate feedback to identify Customer Experience improvement Interact with Product Teams/Stakeholders to implement enhancements
Eligibility Criteria:
- Min 3 years of experience in e-commerce/ service industry
- Experience in leading Service / Business Excellence initiatives preferable
Role Definition: This person will primarily work on enhancing customer journey by improving customer facing and internal processes and policies.
Responsibilities:
- Drive and Lead Customer Journey improvement projects within CX
- Design Processes which are Customer Centric, Scalable and aligned to Business Strategy
- Analyze data, existing processes and collate feedback to identify Customer Experience improvement
- Interact with Product Teams/Stakeholders to implement enhancements
- Create BRDs, SOPs, etc
- Manage governance framework within CX – measure the success / failure of the process and drive sustained improvement
- Effective Communication and Stakeholder Management - Act as a liaison between various stakeholders of Customer Experience function AND multiple LOB’s/ partners in the Eco System
- Should be able to manage multiple projects with tight timelines
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id717819
Job Category Others
Locality Address
State Karnataka
Country India
About Company
In 2007, we started the Flipkart journey by selling books online. But now, over a decade later, our story is quite different. Today, Flipkart is India’s largest online marketplace and one of India’s leading technology powerhouses that is disrupting the way India shops online. What has got us here? The dynamic, passionate and talented folks we call Flipsters! Flipkart is India’s largest e-commerce marketplace with a registered customer base of over 100 million. In the 10 years since it started, Flipkart has come to offer over 80 million products across 80+ categories including Smartphones, Books, Media, Consumer Electronics, Furniture, Fashion and Lifestyle. Launched in October 2007, Flipkart is known for its path-breaking services like Cash on Delivery, No cost EMI and a 10-day replacement policy. Flipkart was the pioneer in offering services like In-a-Day Guarantee (65 cities) and Same-Day-Guarantee (13 cities) at scale. With over 1,00,000 registered sellers, Flipkart has redefined the way brands and MSME’s do business online.
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