Lead Key Account Management Jobs - Hyderabad - SmartDrive Systems India Private Limited

Key Responsibilities: -

• Quickly assess Client requirements to determine their unique objectives and goals with the SmartDrive Safety program and tailoring an approach that fits each Client
• Manage and maintaining the Client relationship, ensuring that all assigned Client accounts are obtaining value from the SmartDrive program, and ultimately be responsible for overall Client satisfaction.
• Develop and managing project plans based on the Client needs and ensuring the program milestones and objectives are being met.
• Act as the Client advocate within SmartDrive and working with internal teams on Client needs, future enhancements and to solve any issues that arise.
• Ensure proper training of Client leaders as well as effective adoption of program and positive results
• Develop and deliver effective onsite and web-based program training.
• Manage the communication and internal coordination of the support infrastructure for assigned Client accounts across a variety of teams
• Work closely to manage existing client accounts and identify and develop new opportunities

Education and Experience: - 

• Bachelor’s degree, or equivalent years of experience
• Minimum 2 years of successful account management experience in a large account environment.
• Proven success in managed services, trucking and fleet industry experience is highly preferred.
• Exceptional ability to motivate and influence key contacts and decision makers.
• Proven ability to listen, extrapolate information and analyze it in order to effectively provide solutions to the Client.
• Ability to expand existing account relationships.
• Excellent written and verbal communication at all levels within an organization.
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge and a track record of working effectively with technical and business functions.
• Strong customer focus and problem resolution skills
• Experience working with all levels of an organization

Skills and Knowledge: - 

• Ability to assist in planning and scheduling project goals, milestones and deliverables
• Define project scope, goals and deliverables that support business goals
• Ability to assist in recognizing areas for internal improvement and developing plans for implementing them
• Coordinating the efforts of team members in order to deliver projects according to plan
• Manage project development from beginning to end
• Effectively and clearly communicate project expectations to team members and stakeholders in a timely manner
• Liaise with project stakeholders on an ongoing basis.
• Estimate the resources and participants needed to achieve project goals
• Set and continually manage project expectations with team members and other stakeholders
• Define project success criteria and disseminate them to involved parties throughout project life cycle
• Identify and manage project dependencies and critical path
• Track project milestones and deliverables