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Level I Analyst Jobs in Hyderabad - Indian MNC

Level I Analyst
Indian MNC
2017 - 2019
200000 - 300000 Yearly
Indian MNC
Last Date 10 Dec 2019
This Job is Expired

Indian MNC - Job Details

Date of posting: 11 Oct 19

Top Indian MNC looking for Support staffs.

It is a high voice process, we are on the lookout for candidates who are fluent inverbal English. Aspirants with technical knowledge on below aspects will be an ideal fit.

  • Handling inbound calls & resolving technical issues for end-users.
  • Proficient in Internet Connectivity & WI-FI issues troubleshooting.
  • Knowledge on various browsers - how to set them as default, what to be done in case the browser is corrupted etc.
  • Proficient in Understanding of operating systems. (Windows 8 & 10)
  • Knowledge on outlook, Printers & scanner - installation, configuration, performance, and usage
  • Laptop/Desktop issues like Blue Screens, Beep Sounds, OS errors and how to troubleshoot them

Job Summary: The Analyst, Help Desk Level I is responsible for resolving incoming telephone requests for technical assistance on standard commercial and proprietary applications.  Consistent customer care, quality standards, and reporting requirements are core competencies of the position.  Ability to quickly adapt to changing priorities and fluctuations in a workflow are requirements of the Help Desk Analyst role.  All Help Desk Analysts are subject to shift changes to adapt to the business needs of the Help Desk.

  • Provide comprehensive technical support services to support centre customers
  • Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
  • Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
  • Use all available Knowledge Management Tools during the call
  • Take all necessary steps to ensure customer satisfaction at the end of the call

NOTE: In addition, please know that we hire bothgraduates, undergraduates, experience (Min of 6 months) andFresher’s

Eligibility Criteria for both the positions:

Education:10+2 or 10+3 or Any Graduate can apply.

Shifts: night shifts & rotational shifts

Experience: Fresher or experienced

NP : Immediate joiner or 15 days

CTC : Min 2LPA and MAX 3 LPA

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Analyst / Analytics
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Indian MNC

We will do Direct hire to MNC. Selected candidates will be in MNC parole.

This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Indian MNC recruiting Level I Analyst candidates nearby Hyderabad.Indian MNC vacancies for Level I Analyst is recruited through Written-test, Face to Face Interview etc.
Indian MNC Company recruits a lot of candidates every year based on the skills Tech Support. The candidates with 12th Pass (HSE), 10th Pass (SSC), Any Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Hyderabad can apply for Level I Analyst position in Indian MNC. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Indian MNC recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Indian MNC and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Indian MNC and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Indian MNC and near your city and get a secured career.