Linux Admin III Jobs in Gurgaon - Rackspace Technology
Job Description
Job Requirements
Key Accountabilities
Works in a fast-paced environment where priorities shift quickly
Assumes responsibility for the smooth operation of mission-critical customer solutions
Pro-actively seeks opportunities to review and improve solution architecture
Supports the Service Delivery Manager in managing the customer relationship
Leads technical teams to deliver project and BAU activities
Ensures appropriate technical documentation is in place to support 1st to 3rd line troubleshooting
Attends and participates in regular service review meetings
Acts as final point of escalation for technical issues; and resolves those technical issues at root cause
Supports the 24x7x365 operation of the business by being available for occasional out of hours work
Responsible for adhering to company security policies and procedure as directed.
Key Performance Indicators
- Strive towards a world class target of 80% for the Net Promoter Score
- Ensure high End of Ticket Ratings through clear and concise support documentation
- Engagement of every customer within customer portfolio at a minimum once per quarter
- Ensure customers realize the value of Rackspace and Fanatical Support™ through pro-active architecture reviews and consultancy work
Experience delivering systems to Enterprise businesses
Experience managing transition or migration projects
Demonstrable experience of managing complex technical projects
Strong presentation skills, comfortable delivering whiteboard / chalk 'n' talk sessions
ITIL Service Management experience / certification
Linux or Windows server certification
An acute understanding of the hosting industry and cloud landscape
Demonstrable knowledge of Python, PowerShell, Ruby, RESTful API's
Ability to communicate fluently in English
Policy Compliance
- Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Job Particulars
Role it software engineer
Education Diploma, B.Com, M.Com, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment Type0
Job Id1085043
Job Category IT/Software , Diploma
Locality Address
State Haryana
Country India
About Company
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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