Manager - Brand Communication and Client Service Jobs in Mumbai - Megma Services
Manager - Brand Communication and Client Service
Job Description
Manager - Brand Communication &
Client Service - Loyalty Campaign
Education
UG :Any
Graduate in Any Specialization
PG :Any
Postgraduate in Any Specialization
Doctorate
:Doctorate Not Required
Experience
: 2 - 5 years
Location
: Thane
Job description
Manager -
Brand Communication & Client Service - Loyalty Campaign - Marketing Agency
Global MNC
requires Manager ( Brand Communication & Client service)-Loyalty Campaign -
Thane (W)
As a
worldwide leader in loyalty marketing and CRM, & builds loyalty and creates
devotion. From acquiring customers and understanding them as individuals, to
creating relationships that engage, reward and inspire loyalty, we turn
customers into advocates and relationships into profit and have done for over
25 years.
Purpose of the Job :
- Will be a
SPOC to one of the assigned client & will have to service the respective
clients
1) Primary
role of servicing client on loyalty campaigns & employee engagement solutions
and over-seeing day-to-day operations of the various projects / campaigns of
the client
2)
Understanding client's business and relationship marketing requirements.
Meeting up with the clients & taking brief from them.
3) Briefing
the client's requirements to the other departments such as Creative, Operations
and Technology and to oversee that the work is done in tandem with the client's
brief.
4)
Data-analysis, reporting and reviewing the Channel loyalty program performance
5) Handling
clients accounts allocated which involved relationship building with client,
communicating details regarding enhancements in program to client in order to
increase revenue, enabling smooth operational activities for programs as SPOC
between client and internal team and
6) Meeting
the SLA's defined within stipulated time frame.
7)
Responsible for presenting value proposition of the services and the ides for
the improvisation of program
Skills :
-
Demonstrable customer relationship management
- Working
with the Senior Account Director to strategically coordinate loyalty programs
or CRM projects
- Analytical
and confident in briefing work to the internal partners
- Good
presentation skills both in development and delivery
- Natural
attention to detail
- Strong
project management skills
- Technical
skills including technology, CMS systems, data analytics, mobile, digital,
social or creative advantageous as is the ability to discuss these areas
confidently when dealing with clients and internal departments
- Advanced
software skills including Word, Excel, PowerPoint, Visio, MS Project (or
equivalent Project management tool).