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Manager-Operations Jobs in Bangalore - Transact BPO Services India Pvt. Ltd

Manager-Operations

Transact BPO Services India Pvt. Ltd
experience-icon 2 to 3+ Years
salary-icon 25000 - 45000 Monthly
qualification-icon Any Post Graduate, Any Graduate
Expired

Posted: 18 Dec 19

Job Description

Brief Manager Job Duties:

·         Determines call centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

·         Develops call centre systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

·         Maintains and improves call centre operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing a system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

·         Accomplishes call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

·         Meets call centre financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

·         Prepares call centre performance reports by collecting, analyzing, and summarizing data and trends.

·         Maintains equipment by evaluating and installing equipment; developing a preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

·         Maintains professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

·         Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

·         Salary Take-Home: Rs.35000/- to Rs. 45000/- per month.

·         Job Location: Bengaluru

·         Languages: Excellent English, Hindi

·         Job Role: Manager

·         Experience : 2 – 4 years of Manager experience( handled inbound International Voice Process- Mandatory ).

·         Work Timings: Rotational Shifts (Rotational week offs).

·         Age : 18Years to 34 Years

Job Particulars

Education Any Post Graduate, Any Graduate
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id795813
Job Category Management
Locality Address Yeshwantpur
Country India

About Company

Transact Global is young and dynamic. Although quintessentially Indian we serve an enviable international clientele of fortune 500 companies, governmental bodies and the domestic sector. Innovative thinking and pragmatic approach has helped us grow organically and we have come a long way since our inception in 2008. From an initial setup of just two founding members today we are a 1000+ seater ITES company offering exceptional Call Center and BPO services. Our satisfied and loyal client base of 60 plus companies stand testimony to our pioneering and innovative solutions we have been successfully rendering. We are a single-window solutions provider and offer a broad spectrum of services that include Call Center, BPO, Business Intelligence, Software Development, etc. What singularly differentiates us from the other players is the business analytics that we offer as a value addition Having access to a wealth of information we put it to good use and identify core strength and weaknesses in the system. This has greatly helped our clients relook their processes, improvise and make good the deficiencies. The government run projects have immensely benefited from our analytics, suggestions and advice offered thus far. Transact Global offers ITES services across all domains and to all enterprises however big or small. We believe in encouraging SME’s go online with their business and in spite of the low returns we take it up as a challenge and a learning process. The scale of experience and expertise garnered thus far uniquely positions Transact Global to serve a cross-platform of industries and offer advice on generating and enhancing revenue.
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