Manager-Operations Jobs in Dehradun - Sea Hawk Tours & Travels
Manager-Operations
Job Description
- Urgently Require Manager-Operations for HOTEL CRYSTAL PALACE, MUSSOORIE.
- POSITION TITLE: Operations Manager.
- REPORTS TO: General Manager / Area General Manager / Regional General Manager.
- Operation Manger should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests. Also responsible for highlighting short/medium/long-term issues to the General Manger / Cluster General Manager and to help formulate solutions.
- The Operations Manager is also required to assist in the preparation of the annual budgeting and monthly forecasting processes.
- Fully responsible for all aspects of all departments.
- Support and work with all Head of Departments in all aspects of running this hotel.
- Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
- Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.
- Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
- Monitor the purchase / indent / requestions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
- Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
- Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.
- Inspecting all departments for SOP implementation.
- Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
- Monitor the co-ordination between all departments for smooth & efficient operations.
- Assessing and reviewing customer satisfaction and service recovery process.
- Meet all dept. heads to review & train the staff to upkeep the human capital.
- Identifying staff learning needs and assisting with development
- Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
- Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
- Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.
- Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
- Responsible for the overall management of the operation of the hotel.
- Any other duties assigned.
- Excellent revenue management skills with experience of budgets, P&L's and forecasting.
- Working with colleagues to share skills, knowledge, resources and networks.
- Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
- Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management Software's, Revenue Management Systems desired.
- Minimum 5 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.
- Salary:- Depending on experience & merit. Handsome package.
- 3 Lakhs yearly.
- Assistant Manager-Admin
- SEA HAWK TOURS & TRAVELS, GURGAON.MOB:- /
- N.B:- ONLY THOSE WHO APPLY THE ABOVE CRITERIA SHOULD SENT CV'S OTHERWISE IF THE CRITERIA DOES NOT MATCH, IT WILL BE REJECTED AUTOMATICALLY.
Job Particulars
About Company
Sea Hawk is one of India’s leading Transport Solutions Company, with 24×7 operations throughout the country and a proven track record of safety and security for clients.
Sea Hawk is currently providing Transport Services to Industrial Houses/Corporate Sectors like BPO’s, KPO’s, IT and ITES companies.
Established in the year 1999, Sea Hawk emerged as market leader in the employee transport sector. With around 20 years of expertise in providing safe, efficient, reliable and quality driver service. Sea Hawk is catering to more than 35 clients with a fleet size of more than 1500 vehicles covering 3 Lakh kms every day.
Our Company endeavors to provide an enhanced customer service environment to its clients while maintaining cost effectiveness and reliability. We believe that a well equipped, experienced and trained workforce is the backbone of any successful organization. Every Employee of the company is a trained professional who acts as a part of the chain of command with a defined role and dedicating himself to the smooth and efficient functioning of the organization. It is because of this highly organized and professional workforce that the company is recognized as the market leader in providing safe, reliable and on-time transport services.
