Manager - Store Operations Jobs in Chennai - Firstcall Technologies Pvt. Ltd.

People

• To effectively recruit, induct, lead, manage, train and develop Department Manager, Department Managers and staff to agreed procedures and standards.
  
• To ensure the effective management of all Store staff and Tele callers and to ensure adequate staffing levels throughout the business.
  
• To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
  
• To ensure that all performance issues, and other issues within the Store, are addressed in an appropriate and timely manner.
  
• To uphold the reputation of Firstcall Stores by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers and clients.
  
• To effectively communicate with the Top Management, Managers, Store staff, Tele callers and other Firstcall Executives, cascading information as relevant. 
• To represent the repair business and communicate externally as required.
  
• To promote a customer care approach within the Store business, investigating complaints or issues of poor customer care, both timely and efficiently.
  
• To inspire the Store Management, Store staff, Roadies, and customers in the area in order to realise the maximum benefit from sales.
  
• To maintain and develop beneficial working relationships with other Firstcall departments to further the organisation’s objectives, including appropriate attendance at Management Team meetings and staff forums.
  
• To take responsibility for personal and professional development.
  
• To ensure Management appraisals are completed annually.
  
• Actively promote ‘Firstcall and iXpert’ brand in local communities.
  

• To grow sales profit, and to motivate staff to achieve this same goal.
  
• To develop and grow a customer focus commercial operation including new Stores to maximise available assets, planning 2 to 3 years in advance. 
• To ensure awareness and account for competition, Store sector trends and current trending opportunities.
  
• As the Store Operations Manager, to develop, implement, review and monitoring the store operating plan and budget.
  
• To maintain, seek, utilise and analyse management information including EPOS(electronic point of sale) data to manage performance, seize opportunities and make informed management decisions, taking appropriate remedial action as required to reach and maintain Store budgeted sales and net income contributions and develop and drive the business.
  
• To ensure all Stores are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
  
• To manage the inventory operation.
  

• To develop corporate policy driving display, accessories, pricing and grading
  
• To monitor stock in each Store, ensuring there are adequate supplies.
• To identify methods of stock generation in conjunction with the Store Manager and Inventory Manager, and to respond to stock concerns where relevant.
  
• To maintain an awareness of the organisation’s priorities and promote the work of Firstcall to the Store Management, Store staff, Employees and the Customers.
  
• Property
  
• Working in conjunction with consultants and contractors, to carry out new Store site evaluations and questionnaires.
  
• Working with contractors, to ensure Store refits are carried out in accordance with national guidelines meeting relevant time schedules, and ensuring Store standards are maintained on an ongoing basis.
  
• Responsibility for maintaining Stores both freehold and leasehold to an acceptable standard, complying with both safety standards and planned preventative maintenance.
  

• To collate, information and other statistical reports on Stores’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required with the Department Managers.
  
• To take responsibility and to ensure the awareness and understanding of various acts applicable with the legislations.
  
• To instigate and implement new policies and working practices in conjunction with Directors and to undertake responsibility for ad-hoc initiatives, as and where appropriate.
  
• To ensure stores comply to the policies, procedures, guidelines and legislation.
  
• To ensure the safety and security of people, stock, cash and property, implementing effective administration, EPOS, procedures and security systems throughout the Stores in accordance with Firstcall guidelines.
  
• To be responsible for the accurate completion and sign off of all staff records including salary and sickness reporting.
  
• To attend Board meetings as required by the Chief Executive.
  
• To uphold the fundamental Principles of Firstcall and to work within and promote Firstcall’s Equal Opportunities Policy
  

• To undertake all mandatory training as required by Firstcall and participate in appropriate in-service training as and when required.
  
• Maintaining the strict confidentiality of all information acquired especially with regard to customers and clients.
  
• To undertake an appraisal and personal development review annually and through self-development, continuously update and improve knowledge and competencies.
  
• To be a co-operative and supportive member of Firstcall staff, ensuring that all members are aware of any issues in the post holder’s workload, which may affect other members of the Firstcall team.
  
• To manage all volunteers and ensure a strong communications network with the aim of developing effective working relationships. 
• To providing regular feedback to assist with, motivation, performance management and continued support.
  
• To take responsibility for being up to date with current policies and procedures and to adhere to these.
  
• Co-operating fully in the introduction of any new technology and new methods as appropriate.
  
• To promote at all times the Hospice philosophy and uphold the Firstcall core values.
• To undertake any other relevant duties within the overall scope of this post as maybe requested by the Chief Executive or Finance & Store Director.
  
• This job description is not exhaustive and is subject to review in conjunction with the post holder and according to future changes/developments in the service.
•  Included in the terms relating to managers, this includes Stores, warehouse and furniture.