Marketing (Online Reputation Management) Jobs in Mumbai - OZiva
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Monitor and review user comments, suggestions, feedback and complaints across social media, search engines and e-commerce platforms
2. Respond and engage with customers in a personalized manner to help resolve issues and deliver a delightful experience
3. Respond to both negative and positive comments and feedback within the best possible TAT
4. Handle negative reviews turnaround calls
5. Set up and utilize social listening tools to monitor brand sentiment
6. Escalate the complaints and queries to customers service team
7. Prepare and share reports, QC, and activity logs on a daily, weekly, and monthly basis as required
1. Monitor and review user comments, suggestions, feedback and complaints across social media, search engines and e-commerce platforms
2. Respond and engage with customers in a personalized manner to help resolve issues and deliver a delightful experience
3. Respond to both negative and positive comments and feedback within the best possible TAT
4. Handle negative reviews turnaround calls
5. Set up and utilize social listening tools to monitor brand sentiment
6. Escalate the complaints and queries to customers service team
7. Prepare and share reports, QC, and activity logs on a daily, weekly, and monthly basis as required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 25th Feb'21 and 1st Apr'21
3. are available for duration of 6 months
4. are from Mumbai and neighboring cities
5. have relevant skills and interests
Perks
Number of openings
1
Certificate: Will be provided at the end of the Internship
Job Particulars
Education BBA/BBM, Any Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1265381
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
About OZiva
OZiva is India's leading clean-label active nutrition brand, combining modern science & ancient Ayurveda. OZiva is a startup founded by IIT, INSEAD, and Mumbai University alumni with an existing vision to help people lead a healthier and better lifestyle.
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