MDM SUPPORT PROFESSIONAL Jobs in Bangalore - Xoriant Solutions Pvt Ltd

MDM SUPPORT PROFESSIONAL

Xoriant Solutions Pvt Ltd

2 to 3 Years

Not disclosed

Expired

Posted: 26 May 20

Job Description

MDM SUPPORT PROFESSIONAL

Xoriant Solutions Pvt Ltd

2 - 6 Years

Bengaluru

Primary Duties / Responsibilities:

Provide Technical assistance for Citrix Content Collaboration and Citrix Endpoint Management software products to customers of large size, scope and/or political complexity - via phone, email and remote access.
Is able to self-prioritize work items based on customer requirements and minimal guidance.
Develop a deep technical understanding of the Citrix Content Collaboration and Citrix Endpoint Management products
Collaborate with other team members of the team as needed, to troubleshoot and resolve specific customer issues.
Act as an effective technical interface between the customer and 3rd Level Engineering / Product Development teams - by providing clear issue documentation and by leveraging cross-functional working relationships in their area of expertise
Provides problem report prioritization for the Engineering team.
Write & review complex technical articles and case studies for the knowledge base, leveraging the customer reported cases, product specifications, and previous experience.
Build SME (Subject Matter Expert) expertise in at least one of the Citrix Software products and develop an understanding of the wider Software product suite.
Participation in a 24x7 on-call rotation
Opportunity to develop project management skills through participation in projects Know Us: Xoriant is a Silicon Valley based product engineering, software development and technology services firm with offices in the U.S., Europe and Asia.
At Xoriant, we have always strived to give our employees the best work culture, work-life balance, opportunities, compensation & benefits and recognition.
The result, an average tenure of a Xorianter is five years, significantly longer than most firms.
This number reflects our dedication towards our employees. Some of the Xoriant advantages for all employees are: Innovate: Take the freedom to experiment, learn and grow with like-minded people Recognition: Xorianters perform well and get recognized from time to time Grow: We grow when our employees grow, so we give them lots of opportunities to learn and grow Fun at work: Work doesn't always have to be serious, we regularly have activities to keep our employee fun filled with high-energy
Benefits: Benefits and compensation includes health insurance for employees, retirement plans and competitive compensation