Medical Receptionist Jobs in Bangalore - ARTH Ayurveda
Job Description
JOB Description: Medical Receptionist/Patient counsellor
· Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
· Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
· Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
· Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
· Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
· Ensures availability of treatment information by filing and retrieving patient records.
· Maintains patient accounts by obtaining, recording, and updating personal and financial information.
· Obtains revenue by recording and updating financial information, recording and collecting patient consultation, medicine and treatment charges,
· Helps patients in distress by responding to emergencies.
· Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
· Maintains operations by following policies and procedures, reporting needed changes.
Qualifications / Skills:
· Multi-tasking
· Flexibility
· Telephone skills
· Customer service
· Soft Skills
· Time management
· Organization
· Attention to detail
· Scheduling
· Professionalism
· University/college degree is an asset
· Previous experience with Microsoft Office software preferred
· Prior counselling experience of 1 - 2 years in a clinic or hospital is desirable.