MNC / JOB OPERATIONAL MANAGER AND TEAM LEADER US VOICE PROCESS CMMi L 5 Jobs - Chennai - Gembrill Technologies

6 TO 15 YEARS OF EXPERIENCE IN US VOICE PROCESS AS CALL CENTER OPERATIONS

Should have experience as an Assistant Manager / Manager for call center team

·         Required for night shift with minimum 5 years of experience in large / medium international call center

·         Should have Good fluency in English

·         Need to coordinate with the QA team for improvement of the team performance

·         Should have top class leadership qualities

·         Should have very good innovative and execution abilities

·         Should analyze performance and activity indicators to identify improvement opportunities

·         Will act as a bridge between Top Management and the lower Management.

·         Should play a vital role of people management

·         Should have good experience in Client, Vendor and Floor Management

·         Immediate Joinee preferable

Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, Customer Service, Operations
Role Category: Operations
Role: Operational  Manager
Key skills
Call Center Operations head – operations voice process operations BPO operations
Walk in for an interview with an updated resume from Monday to Friday between 5:00pm - 8:30 pm.
Contact: Ms Dency  Davin Call Center Operations

Service from the background of Scope, TCS, Sutherland or equivalent are preferable

Age criteria: 34 - 40.