Network Engineer Jobs in Bangalore - Engage IT Services Pvt Ltd
Job Description
- Investigate and Diagnose Issues.
- Identify, track and resolve issues.
- Working on tickets ensuring that the tickets are attended to without violating the SLA
- Alerting and monitoring with the Monitoring tools and escalating issues to the right engineers.
- Drive resolution for Level 1 issues and work with other engineers for Level 2 and Level 3 issues
- Mode of Resolution - through email, ticketing system, chat, voice and remote support.
- Continuously strive for self-development through multiple channels. Strong problem solving skills
- The candidate should be willing to work in 24/7 Shifts.
- Strong communication skills in both written and spoken areas.
- Self-mode for transportation
Job Particulars
About Company
Engage IT Services Pvt. Ltd. ( Bangalore & Atlanta GA ), a 100% remote support focused - strategic partner supporting managed IT services of our MSP clients in North America.
A strategic IT partner to leading MSPs ( Cisco & Microsoft Gold Partners ) in North America to provide technology solution & support to their vast & diverse customer base .
We are laser focused in providing managed services across advanced technology/service areas like End User, Network, Unified Communication & Collaboration, Security, Wireless, Datacenter, Applications, Server, Storage, Hyper-Converged Infrastructure, Virtualization and Cloud Migration/Management
Extensive prior experience in remote implementation & support of products / technology from Microsoft, Cisco, VMware, Citrix, Adtran, Juniper, Checkpoint, Palo Alto, F5, Meraki, Aruba, Ruckus, DELL, EMC, Netapp, Rack Space & AWS.
