Network Engineer Jobs in Chennai - Mugos Technologies
Job Description
- Qualification: BE/B. Tech
- Year of passing:2016,2017,2017
- Salary: 12000 - 15000
- Location: Chennai, Bangalore
- Addressing user tickets regarding hardware, software and networking
- Walking customers through installing applications and computer peripherals
- Asking targeted questions to diagnose problems
- We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.
- If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions.
- You should also be familiar with remote troubleshooting techniques.
- Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
- Address user tickets regarding hardware, software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
Job Particulars
About Company
Mugos Technologies is committed to helping organizations to increase their productivity through better use of their human resources and to enable companies to achieve real competitive advantages. Our skills and expertise cover a wide range of HR activities and initiatives. The programs we design are developed to meet specific organizational needs. We work across all industry sectors, employing a simple yet effective approach to each project. By developing long-term strategic partnerships with Private and Public sector organizations, we are well placed to offer 'best of breed' solutions to our clients, whilst maintaining focus on the needs of our candidates.
One of the key goals for the Mugos Technologies team is to establish a Human Resources infrastructure that supports employers, owners and managers in their current business and the future growth requirements. Mugos Technologies in partnership with business owners and managers to build a value adding workforce by implementing a practical performance management system that effectively tracks the performance of individual employees.
