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Background- BCA,MCA, B.Tech (CS,IT,EC, Mechanical ). ( 2018/2019/2020)
One who has interest in networking and has done training in networking or related field will be preferred otherwise you should be open to hard work and learning
· Networking skills both in software & hardware
· Knowledge of VOIP/SIP protocol
· Server troubleshooting and maintenance knowledge
· Good communication skills in English both verbal and written and decent personality
· Willing to learn, open to change, self-motivated and open to travel, if required
Being a part of network operations team at CloudConnect you will be required to do following
· Vendor management including initial connectivity, configuration, incoming/outgoing issues, outage issues
· Incident management-troubleshoot, reproduce, root-cause analysis, escalation and follow ups
· Daily calls, feature testing, application and platform testing, server accessibility and connectivity
· Create various documents and reports like network flow, call flow, invoicing report, pending and running issues
· Handle escalations of platform, mobile, PSTN
· Handle portal configuration and accessibility
· Manage server accessibility, HDD monitor, server load monitor, security managementNetwork infrastructure management-existing devices, device upgradation and enhancement
CloudConnect Communications ( -connect.in) is providing Next-Gen Business Communication platform.
CloudConnect is a DOT Licensed Virtual Network Operator offering a lot more than just India’s first PBX on Mobile for SMBs. CloudConnect gives you the advantage of a comprehensive, and secure mobile-first Business Communication System which include cloud telephony, cloud PBX system, Business IP phone service, and Unified Communications and Collaboration for small businesses.
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