Network Security Engineer Jobs in Chennai - CSS Corp

Engineer Primary Responsibilities and Duties:

•             Troubleshoot all Level 1/ 2 Calls from customers.

•             Ensure consistent customer satisfaction.

•             Document all communication with customers in the CRM.

•             Notify/Discuss with escalation Manager on tickets that require assistance.

•             Timely handoff (escalation) of cases that require technical escalation to L3 TAC.

•             Plan and constantly work on upgrading tech and product expertise.

•             Contribute to the knowledge base/ Tech Forum

Basic Criteria:

•             5+ years experience in configuration and troubleshooting high-end networks and security appliances.

•             The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem-solving and troubleshooting skills.

•             Quality focus, result & goal orientation in a group situation and commitment to customer delight is a must.

•             Debugging hardware & software system-level problems in a multi-vendor multi-protocol network environment.

Basic Skill Set:

•             Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).

•             Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d,802.1w.

•             Experience in IPSEC VPN/SSL-VPN/NAT/GRE/

•             Experience on routing protocols – RIP V1/V2, OSPF, BGP

Core Skill Set:

•             Knowledge of Authentication Protocols like TACAS/RADIUS/802.1x

•             Working knowledge on Cisco, Checkpoint, Juniper, Fortinet, SonicWall, Netscreen, Juniper SRX

•             Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.