NOC Engineer - Monitoring Tools Jobs in Chennai

NOC Engineer - Monitoring Tools

Chargebee

1.5 to 2 Years

Not disclosed

Expired

Posted: 26 Jun 20

Job Description

We are looking for enthusiastic candidates for our NOC team, with passion and zeal towards learning and solving problems. The candidate should be willing to work across shifts.Network Operation Centre (NOC) is the critical part of the business with the following set of roles :- To ensure maximum system availability and performance.- To provide service & support to engineering and other functional teams.- To ensure security & compliance related standards and strategies.- As a team, we closely work with the Engineering to develop a good all-round understanding of - Application and tools. Diligence and attention to detail are some key skills along with an ability to multitask and prioritize work appropriately. We also coordinate with multiple business functions, so it's important that we are clear and concise in our communications.

Responsibilities:-

Monitoring and Managing Chargebee Application & Systems (Cloudwatch, Datadog, NewRelic are some tools used in combination for effective monitoring)- Incident Handling and Escalation. Follows standard protocols to triage and escalate to next level (identifies and responds to problems, coordinates with SRE / Engineering / any other required team and ensures closure)- Access Provisioning and Configuration (Application and Tool access, Handles Production Application configurations, Other user and customer-related activities)- Change Management (Adhere and ensures change policy checklist, standards for all Systems updates and production level activities)- Maintains & Manages Server level changes, Application upgrades- Maintains Reports to meet compliance & Audit requirements.- Ensures to maintain defined SLA - both Internal and External, by following set protocols.- Coordinates effectively within a team and across teams to meet delivery and SLA- Works round the clock in 24x7 Shifts

Requirements :

Must to have :- A minimum of 1.5 Yrs to 2 Yrs experience in NOC or similar roles is a must.- Good Knowledge and Experience in Web Monitoring tools like Cloudwatch, APM- Exposure to Splunk or any other alternative tool for Debugging issues- Basic Knowledge on Linux, the command line is essential.- Good Web Application & Network diagnostic skills.- Clear communication both verbal and written.

Good to have :- ITIL certification - Exposure to scripting languages (Perl, Bash)- Sound knowledge on Hosting Platforms like AWS and associated certifications- Good technical or wiki documentation skills