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Non Voice Customer Care
Maintaining TAT. Assumes responsibility for work activities and coordinating efforts
The common duties of a non-voice BPO employee are computer-based.
Processing claims/developing projects/handling calls, as per the process guidelines.
Adhering to the SLA, and understanding Quality & Auditing parameters
He or she will perform data processing, database work, research, or financial services in this arena.
These employees may perform any jobs that are done away from the customer's eye and behind a desk
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