Non voice process Jobs in Bangalore - Black And White Business Solutions Pvt Ltd

Hi, 

Hiring freshers / Exp for MNC bpo customer support or tech support, appear for multiple companies on the same day. 

Designation: 

1. Customer Support Executive - (Chat Support) 

2. Technical Support Engineer - Non voice Process / Chat Support (Hardware / Software / Networking support). 


Responsibilities : 

Technical support engineer - L1 - Skills - Tech knowledge. H/W & N/W. 


Customer support engineer - L1 - L2 

Coordinate desktop changes to avoid deployment collisions. 
Prepare requests for roll out 
Prioritize change requests 
Create roll out plans for changes requests 
Coordinate implementation process 
Keep track of request and make sure they are implemented as planned 
Participate in incident handling concerning desktop changes. 
Participate in projects concerning bigger desktop changes, for example roll out of new antivirus. 
Microsoft environment knowledge (desktop & server). 
Have some level of technical understanding of the products building up a desktop service. 
Experience from the desktop environment. 
Understanding and experience of change management process. 

Technical Requirements : 

Phone support experience necessary. 
Technical Service desk or technical call center experience is necessary. 
Disciplined, systematic problem solving skills required. 
Windows Operating systems 
Clients: Windows7, Windows Vista, Windows XP, Windows 2000 
Servers: Windows 2000, Windows 2003, Windows 2008 
To be scheduled for Interview