Officer Jobs in Chennai - Karvy Data Management

Officer

Karvy Data Management

0 Years

12000 - 20000 Monthly

Expired

Posted: 05 Aug 18

Position/LocationCustomer Service / Tele Sales - Officer - Liabilities & Assets Customer Services or Sales / Chennai
BU/FunctionRetail Service Delivery
Reporting to Team Leader Liabilities & Assets Customer Services or Sales

Job Purpose:

Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance.

Job Responsibilities:

Ensure Customer service excellence by displaying complete onus to the customers query/problems
Delivering service with requisite Courtesy and Accuracy
Nil Defects (100% adherence to product and process)
Ensuring Nil Customer complaints
Escalating/highlighting customer problem incidences
Adherence to service and sales compliance
Cross Selling/up-selling of bank products.
Ensuring Process efficiency by achieving set targets of call quality

Qualifications, Experience & Skills:
Qualifications:

Graduate/Post Graduate from a recognized university
Competencies/Skill Sets required:
Fresher or Experienced in customer service industry
Excellent written and oral communication
Passion towards service or Sales
Enthusiastic and self-motivated
Ability to work in a dynamic environment
Good comprehension skills
Team player with a positive attitude
Knowledge about banking Industry will be an added advantage
Open to working in shifts(including night shifts for male staff)
Computer skills:Conversant with MS-Office & working knowledge of contact center systems