Online Chat Representative Sales / Customer Care Jobs in Ahmedabad,Anand,Ankleshwar - Etech Global Service

Reports to Sales Coach, role of OCR solicit orders for products or services over the C2C, recognized for consistently following all chat guidelines and regulations by performing the following duties.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Chat on program assigned for 100% of the login time.
• Achieve the campaign KPI consistently.
• Informs current and prospective customers of current promotions and new or upgraded products.
• Should be able deliver 100% of the expected utilization eg: Login hrs, break schedule attendance. (due to Inbound Process)
• Respond to queries, solicit further sales, and solve or refer problems.
• Builds strong relationships with Team Leader, and OCR’s.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Acts as a role model at all times, adhere to high ethical standards.
• Aggressive towards improvement in terms of sales and soft skills.
• Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
• Be flexible in an environment by championing and embracing change.
• Follows all compliancy guidelines and regulations regarding company