Onsite Deskside Services Engineer Jobs in Pune - Acoustic

Overview

The position will provide hands-on systems support spanning a diverse computing infrastructure that includes a variety of applications, servers, and databases. The team manages systems that support the operation and mission of the entire business, including Windows and MAC devices, networks, SaaS applications, and AZURE and AWS environments.

Responsibilities

• Installation, configuration, and administration of mission critical applications and Windows and MAC devices
• Formulate system architectures and develop supporting implementation plans.
• Develop, publish, and maintain technical system documentation.
• Knowledge of IT change management methodologies and independent verification and validation processes for IT systems.
• Evaluate engineering change proposals against baselines and processes.
• Implementation and maintenance of system security configurations in accordance with industry standards.
• Installation of application upgrades and patches in test and production environments.
• Conduct vendor evaluations and make recommendations to management.
• Experience with relational databases and applications in a SaaS environment.
• Experience with Printers
• Experience with JIRA Service Desk
• Administer networking equipment including VPN, switches, firewalls, DNS, DHCP servers.
• Knowledge of the functions and capabilities of IT hardware and software in multiple layers of the technology stack.
• Understanding of Cloud Computing environments, services, capabilities, architectures, and integration methods.
• Ability to solve problems in a collaborative and mutual manner based upon the needs of multiple parties.
• Monitor hardware and supporting software for the purpose of ensuring that resources are available and utilized effectively
• Coordinate work assignments with other subject-matter experts.
• Provide technical support and customer service directly to end users through the use of a ticketing system, telephone, electronic communication, and remote screen sharing.
• Troubleshooting, diagnosis, and timely resolution of system problems and issues engaging vendor support when appropriate.
• Able to function in an on-call capacity during and after regular business hours 
  
  

Qualifications

• 4+ Years of working experience
• Understanding of Windows and MAC Hardware architectures
• Working knowledge of JIRA and SLACK
• Proficient in the O365 Suite
• Experience with cloud computing platforms including Microsoft Azure, Amazon Web Services.
• Microsoft Active Directory, Group Policy Objects
• Demonstrable diagnostic and troubleshooting skills.
• Ability to simultaneously manage and organize several projects and regular duties.
• Excellent English speaking and written communications skills.
• Ability to work independently and be a “self-starter” 
  
  

Preferred Qualifications

• Bachelor’s degree in Computer Science
• Hardware\Network Certfications, a plus 
  
  

About Acoustic

Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com .

Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided on the basis of qualifications, merit, and business need.