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Opening For Technical Support/ L1/L2 support Jobs in Bangalore - SAN IT SOLUTIONS Pvt Ltd

Technical support
SAN IT SOLUTIONS Pvt Ltd
0 to 2.5 Years
15000 - 20000 Per Month
Opening For Technical Support/ L1/L2 support Jobs in Bangalore - SAN IT SOLUTIONS Pvt Ltd
Last Date 01 Jun 2018

SAN IT SOLUTIONS Pvt Ltd - Job Details

Date of posting: 03 Apr 18
We have huge openings for the type of candidates
Key Roles and Responsibilities 
  • Answer queries, requests, and complaints through inbound/outbound calls, email and chat
  • Meet/ Adhere to Contractual Metrics & KRA’s
  • Utilizes laboratory resources to walkthrough customers and verify symptoms for Technical issues
  • Validate customer entitlement, warranty, and product information
  •  Information management between Intel database EIM and Depot database SMT (Support Management Tool) or DMS (Depot Management System)
  • Ensure required information is entered into central database pertaining to customer problems or requests.
  • Complete logging of contacts encountered.
  • Individual case management based on client agreement.
  • Escalates technical or non-technical problems that are unable to be resolved on the spot to Level2.
  • Flags up personal training requirements to Team Lead
  • Adheres to client's  defined processes & procedures and company policies 
    Knowledge, Experience, Education
    • Graduate from a reputed university with excellent interpersonal and communication skills.
    • Hands on experience in FRU( Field replaceable unit) level troubleshooting on desktops
    • Hands on experience in installation and troubleshooting of  different versions of Windows desktop operating systems and  Linux OS
    • Experience in troubleshooting all hardware as well as connected software.

    Job Summary

    Job Type : Full Time
    Job Category : Tech Support
    Hiring Process : Face to Face Interview, Telephonic Interview, Group Discussion
    Who can apply : Freshers and Experienced (0 to 2.5 Years )

    About SAN IT SOLUTIONS Pvt Ltd

    It has been a constant endeavor of SISPL, since its inception in 2006, to address the concerns of the increasing training needs. Apart from the creation of customized training programs for the Information Technology (IT) and Information Technology Enabled Services (ITES) Sectors, SISPL’s focus has been directed towards crafting activities that contribute to skill enhancements and contribute considerably to the cause of social inclusion and providing social security.

     

    The Education & Training Vertical (ETV) has concurrently developed Learning, Training and Certification Programs to supplement SISPL’s on-the-job training efforts in the creation of a pool of certified professionals in the IT & ITES sectors. The ETV of SISPL contemplates creating Comprehensive Skill-Development Training programs in order enable learners to gain employable skills in the fields of Textiles, Apparel, Telecom, Electronics and Electrical sectors, to name a few.

     

    SISPL has also created Non-Urban Human Resources Development Centres in various districts HQ’s & major talukas in the State of Karnataka and offers end-to-end employability services starting from Market Research, Identification, Skill Assessment, Counseling, training, and placements, so as to enable the non-urban youth gain employable skills. We propose commencing training programs in line with the guidelines of NSDC and its associated Sector Skills Councils across identified Districts in the State of Karnataka, where the Skill-Based training program would be carried out.

    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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    SAN IT SOLUTIONS Pvt Ltd recruiting Technical support Experienced(0 to 2.5 Years) candidates candidates nearby Bangalore.SAN IT SOLUTIONS Pvt Ltd vacancies for Technical support is recruited through Written-test, Face to Face Interview etc.
    SAN IT SOLUTIONS Pvt Ltd Company recruits a lot of Experienced(0 to 2.5 Years) candidates candidates every year based on the skills . The candidates with BSc, BCA, BE/B.Tech, BHM, BEd, B.Arch, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Technical support position in SAN IT SOLUTIONS Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the SAN IT SOLUTIONS Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of SAN IT SOLUTIONS Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of SAN IT SOLUTIONS Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in SAN IT SOLUTIONS Pvt Ltd and near your city and get a secured career.