Operational Manager Jobs in Noida - Celebrations group of Companies

Operational Manager

Celebrations group of Companies

0 Years

Not disclosed

Expired

Posted: 20 Apr 17

Interacts with guests to obtain feedback on product quality and service levels.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Ensures all associates have proper supplies, equipment and uniforms.
Empowers associates to provide excellent customer service within guidelines.
Handles associate questions and concerns.
Handles guest problems and complaints, seeking assistance from supervisor as necessary.
Monitors associates to ensure performance expectations are met.
Provides feedback to associates based on observation of service behaviors.
Strives to improve service performance.
Sets a positive example for guest relations.
Assists in the review of comment cards and guest satisfaction results with associates.
Supervises daily shift operations.
Supervises Banquets and all related areas in the absence of the Banquet Manager.
Communicates to Chef and Banquet Manager any issues regarding food quality and service levels.
Meets and greets guests.
Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Ensures compliance with all restaurant policies, standards and procedures.
Monitors alcohol beverage service in compliance with local laws.
Manages to achieve or exceed budgeted goals.
Supervises on-going training initiatives.
Performs all duties of restaurant associates and related departments as necessary.