Operations and Service Delivery Associate Jobs in Across India - Travel Bullz

Area of Responsibility

• Quote management and conversion of sale / booking.
• Costing sheets and quotes for FIT.
• Manage B2B Travel Partner and Relationship management
• Daily Operations including servicing travel partner’s enquiries via email or via phone at a timely and accurate manner.
• Give professional and value-added travel advice to clients bearing in mind the clients’ needs and interests
• PNR creation, manage booking on system. Making quotes and managing files. Issuing Vouchers, Invoices to agents.
• Managing Query Tracker and Follow up reports for Queries.
• Prepare invoices, vouchers and other documentations
• Execute bookings in an efficient, accurate and professional manner
• Solicit and retain clients with professional customer service skills
• Observe and learn how senior staff handle customer enquiries and package bookings.
• Follow system and processes at all times.
• Achievement of Daily and Monthly targets.
• Listen and lead the conversation to solve problems in a timely manner with all types of partners in all circumstances.
• Sell products that are of commercial value to TravelBullz and contribute to company’s profitability.
• Adapt and change as requirements of the business change.
• Represent the TravelBullz brand in how you work on a day-to-day basis.
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
• Achievement of defined KRA and regular analysis of performance with peers.

•  Knowledge of B2B Operations and knowledge of online system. 
• Good communication in English
• Good negotiation skills are a must.
• The ability to complete multiple tasks effectively, prioritize work, and manages projects to completion on time.
  
• Hard working & team player.
• Be able to work under pressure with time lines.
• Experience of CRM / Call Centre process will be an added advantage.