Operations Associate Jobs in Bangalore - Simplotel
Job Description
Eligibility:
- BE/Btech, BCA, B.Sc, B.Com, BBA, MCA graduates from 2018 Batch
Job Insight:
Simplotel is looking for an Operations Associate to provide enterprise-level support to our customers. You will assist and provide process support to our customers.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate resolutions to their requests and issues.
Job Description:
- Ask customers targeted questions to quickly understand their requests.
- Follow defined steps to resolve the tickets and help the customers
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved the issue.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Provide prompt and accurate feedback to customers.
- Prioritize and manage several open issues at one time.
- Document knowledge and detailed steps in the form of notes and manuals.
Desired Skills:
- Good understanding of computer systems, mobile devices and comfortable with using software products.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step guidance, both written and verbal
- 0 to 1 years of experience in Support or consultation.
Salary: 3 - 3.3 LPA
Job Location: Bangalore
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id444877
Job Category BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
Simplotel is a well-funded Bangalore based SaaS company focused on helping hotels across the globe grow direct bookings. The name Simplotel comes from the combination of Simple and Hotel. Simplotel was founded in Oct 2013 and we are funded by Make my Trip.
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