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Operations Associate Jobs in Dehradun - Firstcry

Operations Associate
Firstcry
Dehradun(East Canal Road)
Any Graduate
0 Years
7500 Monthly
Firstcry
Last Date 02 Jan 2022
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Firstcry - Job Details

Date of posting: 03 Nov 21

Title: Operations Associate


Qualification:

· -Graduates (Any stream)

· -Under Graduates, minimum 12th Pass, 1st year / 2nd year Drop out (BBA, BCA, B.E, BSC, Diploma etc.) 

Training Period:

· 45 Days 

· Stipend- Rs. 7500/- (at the end of 45 days training period) 

· -On the successful completion of training & basis the scores of final assessment (Min 80 Quality Score) candidates will be offered the position of Operations Associate with Digital Age Retail Pvt. Ltd. 

Required Skills:

· Good Communication skills

· Ability to clearly understand and state the customer’s issues.

· Quick decision maker and fast learner.

· Proactively establish and maintain effective working team relationships with leaders.

· Well organised and ability to work in team.

· Ability to stay calm when customers are stressed or upset.

· Basic computer Knowledge is must.

· Basic excel and MS-word with typing speed of 25 to 30 wpm. 

Desired Skills:

· -Demonstrates an ability to successfully navigate system/website.

· -Ability to successfully adapt to changes in the work environment.

 

Roles and responsibilities:

· Maintaining a positive empathetic and professional attitude towards work.

· Responding promptly to customer queries.

· Demonstrate ownership to resolve challenging customer issues, escalating whenever required.

· Communicating with customer through various channels (Emails & Calls).

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, comments and complaints.

· Ensure customer satisfaction and provide professional customer support.

· Follow communication procedures, guidelines and policies.

· Take the extra mile to engage customers.

· Flexible to work in Blended process.

· Comfortable with the cross training of every Line of Business and internal process movements (as and when required basis business requirement).

· Collaboration with different parties for resolution on customers disputes/queries.

· Comfortable & Flexible with shift timing (09:00 am, 10:00 am or 11:00 am).

· Expected to work on week-ends, Holidays and events.

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
Country : India

About Firstcry

Firstcry
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Firstcry recruiting Operations Associate candidates nearby Dehradun(East Canal Road).Firstcry vacancies for Operations Associate is recruited through Written-test, Face to Face Interview etc.
Firstcry Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Dehradun(East Canal Road) can apply for Operations Associate position in Firstcry. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Firstcry recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of Firstcry and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Firstcry and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Firstcry and near your city and get a secured career.