Operations Associate Jobs in Mumbai - Cision

Last Date 24 Feb 2021
This Job is Expired

Cision - Job Details

Date of posting: 24 Dec 20
Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 4,500 employees with offices in 23 countries throughout the Americas, EMEA, and APAC. 
Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

Job Purpose

Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.

Quality checking all orders and distributions to guarantee a high standard of service delivery.

Account managing the successful completion of orders

Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.

Adhering to all departmental Standard Operating Procedures at all times.

Providing a high standard of ROI reporting to add value to PRN’s products.

Key Result Areas
  • Distribution
  •  Output clients’ copy in timely fashion
  •  Ensure accurate distribution to correct circuit at specified time
  •  Monitor and chase return of requested translations for onward distribution
  •  Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding
  •  Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites
  • Page 2 of 3
  • EditorialEditorial::
  • Ensure accuracy, attribution and acceptability of clients’ copy
  • Ensure regulatory headline and content accuracy of clients’ copy
  • Assist with formatting or document conversion queries
  • CliClient Relationsent Relations
  • Promote a client-focused culture at all times
  • Instigate initiatives and processes to build, develop and maintain excellent business relationships
  • Understand clients’ needs and objectives
  • Attend meetings and social evenings with clients where necessary
  • Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times
  • Maintain an excellent knowledge of all PR Newswire products and services.
  • Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission
  • Liase with regulatory bodies
  • Provide consultative service - advise clients on available and appropriate circuits
  • Provide editorial advice to maximise potential ‘pick-up’ of press release copy
  • Maintain and develop relations with internal clients to achieve excellent service delivery
  • Quality and AdministrationQuality and Administration::
  • Ensure all jobs are assigned, distributed and fulfilled correctly
  • Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
  • Page 3 of 3
  • Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
  • Maintain company websites ensuring incoming service feeds are accurately mapped
  • 5 Client/Affiliate LiaisonClient/Affiliate Liaison
  • Liaise between translation agencies and client to ensure customer satisfaction with translation service
  • Advise on distribution receipt and clear times
  • Look for any up-selling opportunities
  • Liaise with affiliates to ensure accurate and expedient transmission
  • Provide consultative service - advise clients on available and appropriate circuits
  • Maintain and develop relations with internal clients to achieve excellent service Delivery.
Competencies, Attributes, Knowledge
  •  2+ years of experience in an editorial/proof-reading role
  •  Excellent inter-personal skills with all levels of company personnel and clients
  •  Ability to closely follow all policies and procedures
  •  Good team player. Self-motivated, disciplined and able to remain corporately focused
  •  Have the energy and drive to work under pressure to hit tight targets
  •  Excellent organisation and time-management skills with a high attention to detail
  •  Flexibility around team shift patterns
  •  An excellent standard of spoken, written and reading English
  •  At least one other Indian language written and oral other than Hindi, is also considered highly desirable
  •  Well presented and businesslike
  •  High level of ability on communicating verbally with clients

Job Summary

Job Type : 0
Job Category : Diploma,Office Assistant
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Cision

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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