operations Engineer Jobs in Delhi,Faridabad,Gurgaon - Global Analytics
Job Description
- We are looking for Freshers BSC/BCA Computer Science graduates from 2017 pass out for the role of Operations Engineer (Includes UK shift) at Gurgaon location
- Note: We are not considering B.E/B.TECH/MCA Graduates for this opportunity.
Key Requirements:
- Years of experience: BSc (Computer Science) / BCA graduated ( 2016/ 2017 pass out only)
- Job Location : Gurgaon
- Exposure to sql/oracle/MySQL is mandatory
- Supports call center team through assisting on technical queries.
- Adhere to SL and solve the technical queries within SL period and report the monthly performance against SL to the management
- Supports call center team on the various data/report/clarification requests.
- Should be capable of investigating, analyzing the system issues through the customer queries and escalate the same to dev/business team.
- Should be happy to work in flexible schedules on various geological locations (Noida,Gurgaon,Chennai although predominantly Gurgaon/Noida) and share on-call duties when need arises and effectively manage a 24x7x365 team to deliver consistent results.
- Doing a floor visit to the call center and answer the agent queries and give the knowledge transfer to them by which the incoming volume to technical queue could be minimized
Job Particulars
About Company
About Organisation :
Global Analytics Holdings is a leading fintech company with an intense focus on providing alternative and friction-less credit solutions to underbanked customers that do not have adequate access to mainstream banking services. We use world class analytics, software, UX and a deep understanding of our customers to provide a range of compelling financial services products. Our primary market is currently the UK with development and production facilities in Chennai and Delhi, India.