Operations Executive Jobs in Bangalore - Formac
Job Description
Operations Executive
Responsibilities:
Provide professional customer service and technical support to current and potential customers of Formac's product suite via telephone, remote dial-up connections and email. (Predominant customers are Sector Skill Council’s SSCs, Assessment Product EYardstick and Edu-Tech Product EduPracto.)
Give Webex and online presentations, help in onboarding Product customers.
Applying technology in multiple ways to configure the product and helping the customer implement Formac's products
Solid understanding of products limits and suggesting ways of improving the product.
Interacting with clients to understand the issue and debug it in a production environment, if required
Working on client cases and custom development
Upgrading the clients to the latest version of application
Communicating with clients on a day to day basis
Handling performance or application issues
Required Skills:
Exceptional communication both oral and written
Quick Learner
Strong analysis capability, should understand the big picture and write down the base level elements clearly to meet the big picture.
Compensation: 2.05 LPA - 2.4 LPA
Job Particulars
About Company
Company Profile:
Formac is a software product development startup based out of Bangalore. We commit to delivering disruptive products in Edu-Tech space used for learning and evaluation. Formac offers various products like
EYardstick - An all in one assessment solution for companies across the globe to have quality hires at up to 80% less effort
EduPracto - A Skill-enhancement software for colleges and students to boost their employability and helping them to achieve their career aspirations.
Formac also entered in to Skill Development space doing some prestigious projects
