Operations Executive Jobs in Bangalore - YourDOST- Your Emotional Wellness Coach
Job Description
Job Description
- We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of Your DOST customers and experts.
- The person must be a good listener and sensitive at handling user’s/expert’s queries and providing them with the best experience and resolution.
Responsibilities
Requirement
- Maintaining customer focus at all times and responding to customer enquiries over e-mail, phone and chat.
- Taking ownership of issues raised by users/ experts and work with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.
- Maintaining knowledge of all existing and upcoming products/services of the company.
- Capturing customer feedback and channelizing to internal teams for appropriate action.
- Monitoring real time dashboards and coordinating with experts whenever required
Requirement
- Excellent written and verbal communication skills (English).
- 0.5 - 2 years of experience in customer support role.
- Good knowledge of MS office (MS Word, Excel)
- Willing to work in the rotational shift with weekday as weekly off
Job Particulars
Role hr admin
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1398249
Job Category BSc/BCA/BBM , Recruitment
Locality Address HSR
State Karnataka
Country India
About Company
About YourDOST
YourDOST is your emotional wellness coach. With technology at its core, we are trying to make counseling accessible and open for the Indian population. In the past 7 years of our existence, we have counseled over 10 lakh individuals. We are currently working with over 350+ corporates, colleges and government agencies pan India and helping them take care of their employees and community.
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