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Operations Executive Jobs in Dehradun - Firstcry

Operations Executive
Firstcry
Dehradun(Ajabpur Kalan, Dehradun-Others)
13000 - 15000 Monthly
Firstcry
Last Date 03 Feb 2021
This Job is Expired

Firstcry - Job Details

Date of posting: 05 Dec 20

1. Required (Must Have) skills: 

ü Good Communication skills (Written & Verbal).

ü Ability to communicate correctly and clearly with all customers.

ü Good comprehension skills- Ability to clearly understand and state the customer’s issues.

ü Quick decision maker and fast learner.

ü Proactively establish and maintain effective working team relationships with leaders.

ü Organized and a team player.

ü Result Oriented & able to deliver within timelines.

ü Ability to stay calm when customers are stressed or upset.

ü Ability to use a desktop computer system.

ü Must have, basic computer knowledge (Basic excel and Ms-word) With a Typing speed of 25 to 30 wpm.

2. Desired (Good to have) skills:

ü Demonstrates the ability to successfully navigate the system/website.

ü Ability to successfully adapt to changes in the work environment.

3. Qualification:

ü Graduates (B.A, B.com, any stream).

ü Under Graduates, minimum 12th Pass, 1st year / 2nd year Drop out (BBA, BCA, B.E, BSC, Diploma etc.

ü NOTE: Candidates currently pursuing studies, Distance/Regular education, appearing for govt. Exams  will not be considered

4. Salary: 

13k to 15k CTC maximum.

5. Experience:

ü BPO experience only - 0 - 1 year only (not more than that).

6. Job Description:

Project Description: (Project on which the new hire will work) :

ü Emails Primarily / Calls

7. Roles and responsibilities:

ü Maintaining a positive empathetic and professional attitude towards work.

ü Responding promptly to customer queries.

ü Demonstrate ownership to resolve challenging customer issues, escalating whenever required.

ü Communicating with the customer through various channels (Emails & Calls).

ü Acknowledging and resolving customer complaints.

ü Knowing our products inside and out so that you can answer questions.

ü Keeping records of customer interactions, comments and complaints.

ü Ensure customer satisfaction and provide professional customer support.

ü Follow communication procedures, guidelines and policies.

ü Take the extra mile to engage customers.

ü Should be flexible to work in Blended process.

ü Should be comfortable with the cross-training of every Line of Business and internal process movements (as and when required basis business requirement)

ü Collaboration with different parties for resolution on customers disputes/queries.

ü Comfortable & Flexible with shift timing (09:00 am, 10:00 am or 11:00 am)

ü Expected to work on weekends, holidays and events

ü An employee has to know and be comfortable with both Hindi and English

Job Summary

Job Type : Full Time
Job Category : Diploma,BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Firstcry

Firstcry
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Firstcry recruiting Operations Executive candidates nearby Dehradun(Ajabpur Kalan, Dehradun-Others).Firstcry vacancies for Operations Executive is recruited through Written-test, Face to Face Interview etc.
Firstcry Company recruits a lot of candidates every year based on the skills . The candidates with BBA/BBM, BSc, BCA, 12th Pass (HSE), Diploma, B.Com, BA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Dehradun(Ajabpur Kalan, Dehradun-Others) can apply for Operations Executive position in Firstcry. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Firstcry recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Firstcry and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Firstcry and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Firstcry and near your city and get a secured career.