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Operations Executive Jobs in Dehradun - Firstcry

Operations Executive

Firstcry
experience-icon 0 Years
salary-icon 13000 - 15000 Monthly
Expired

Posted: 05 Dec 20

Job Description

1. Required (Must Have) skills: 

ü Good Communication skills (Written & Verbal).

ü Ability to communicate correctly and clearly with all customers.

ü Good comprehension skills- Ability to clearly understand and state the customer’s issues.

ü Quick decision maker and fast learner.

ü Proactively establish and maintain effective working team relationships with leaders.

ü Organized and a team player.

ü Result Oriented & able to deliver within timelines.

ü Ability to stay calm when customers are stressed or upset.

ü Ability to use a desktop computer system.

ü Must have, basic computer knowledge (Basic excel and Ms-word) With a Typing speed of 25 to 30 wpm.

2. Desired (Good to have) skills:

ü Demonstrates the ability to successfully navigate the system/website.

ü Ability to successfully adapt to changes in the work environment.

3. Qualification:

ü Graduates (B.A, B.com, any stream).

ü Under Graduates, minimum 12th Pass, 1st year / 2nd year Drop out (BBA, BCA, B.E, BSC, Diploma etc.

ü NOTE: Candidates currently pursuing studies, Distance/Regular education, appearing for govt. Exams  will not be considered

4. Salary: 

13k to 15k CTC maximum.

5. Experience:

ü BPO experience only - 0 - 1 year only (not more than that).

6. Job Description:

Project Description: (Project on which the new hire will work) :

ü Emails Primarily / Calls

7. Roles and responsibilities:

ü Maintaining a positive empathetic and professional attitude towards work.

ü Responding promptly to customer queries.

ü Demonstrate ownership to resolve challenging customer issues, escalating whenever required.

ü Communicating with the customer through various channels (Emails & Calls).

ü Acknowledging and resolving customer complaints.

ü Knowing our products inside and out so that you can answer questions.

ü Keeping records of customer interactions, comments and complaints.

ü Ensure customer satisfaction and provide professional customer support.

ü Follow communication procedures, guidelines and policies.

ü Take the extra mile to engage customers.

ü Should be flexible to work in Blended process.

ü Should be comfortable with the cross-training of every Line of Business and internal process movements (as and when required basis business requirement)

ü Collaboration with different parties for resolution on customers disputes/queries.

ü Comfortable & Flexible with shift timing (09:00 am, 10:00 am or 11:00 am)

ü Expected to work on weekends, holidays and events

ü An employee has to know and be comfortable with both Hindi and English

Job Particulars

Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1058047
Locality Address Ajabpur Kalan, Dehradun-Others
Country India

About Company

Firstcry
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