Operations Jobs in Across India - ShareChat
Operations
Job Description
1. Identify and assess customers' needs to achieve satisfaction
2. Provide accurate, valid, and complete information by using the right methods/tools
3. Meet personal/team productivity targets and call and email handling targets
4. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines and policies
7. Go the extra mile to engage customers and create a wow experience
8. Resolve customer complaints via phone, email, chat, or social media
9. Use outbound means to reach out to customers and verify account information
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 8th May'21 and 12th Jun'21
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
1. Strong phone/email and chat contact handling skills and active listening
2. Customer orientation and ability to adapt/respond to different types of characters
3. Excellent communication skills
4. Ability to multi-task, prioritize and manage time effectively