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Operations Jobs in Across India - ShareChat

Operations

ShareChat
Expired

Posted: 13 May 21

Job Description

About ShareChat
ShareChat is a leading social media platform in India, based in Bangalore. It was developed by Mohalla Tech Private Limited. and founded by Ankush Sachdeva, Bhanu Pratap Singh, and Farid Ahsan. ShareChat has over 180 million monthly active users across 15 Indian languages. The company's application offers features that include private messaging, tagging, and a personal messaging feature, enabling users to share videos, jokes, songs, and other language-based social content with other unknown users.
About the work from home job/internship
Selected intern's day-to-day responsibilities include:

1. Identify and assess customers' needs to achieve satisfaction
2. Provide accurate, valid, and complete information by using the right methods/tools
3. Meet personal/team productivity targets and call and email handling targets
4. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines and policies
7. Go the extra mile to engage customers and create a wow experience
8. Resolve customer complaints via phone, email, chat, or social media
9. Use outbound means to reach out to customers and verify account information
Skill(s) required
  • MS-Office
  • MS-Excel
  • Telugu Proficiency (Spoken)
  • Malayalam Proficiency (Spoken)
  • Punjabi Proficiency (Spoken)
  • Learn these skills on Internshala Trainings
    Who can apply

    Only those candidates can apply who:

    1. are available for the work from home job/internship

    2. can start the work from home job/internship between 8th May'21 and 12th Jun'21

    3. are available for duration of 3 months

    4. have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

    Other requirements

    1. Strong phone/email and chat contact handling skills and active listening

    2. Customer orientation and ability to adapt/respond to different types of characters

    3. Excellent communication skills

    4. Ability to multi-task, prioritize and manage time effectively

    Perks
  • Certificate
  • Number of openings
    4

    Job Particulars

    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment TypeInternship / Projects
    Job Id1203066
    Locality Address
    Country India

    About Company

    ShareChat
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