Operations Jobs in Noida - Hanusha Networks Private Limited
Operations
Hanusha Networks Private Limited
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 04 Feb 22
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Respond to customer queries in a timely and accurate way, via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions to the product team
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor and engage customer complaints on social media and reach out to provide assistance
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their technical issues are resolved
8. Gather customer feedback and share it with our product and marketing team
9. Open and maintain customer accounts by recording account information to initiate the on-boarding process for different categories
10. Manage large amounts of incoming and outgoing calls
11. Segregating the users in the right category by calling the users to improve the quality of the product
12. Work cross-functionally with various teams
1. Respond to customer queries in a timely and accurate way, via phone, email, or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions to the product team
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor and engage customer complaints on social media and reach out to provide assistance
6. Inform customers about new features and functionalities
7. Follow up with customers to ensure their technical issues are resolved
8. Gather customer feedback and share it with our product and marketing team
9. Open and maintain customer accounts by recording account information to initiate the on-boarding process for different categories
10. Manage large amounts of incoming and outgoing calls
11. Segregating the users in the right category by calling the users to improve the quality of the product
12. Work cross-functionally with various teams
Skill(s) required
Who can apply
Only those candidates can apply who:
- are available for full time (in-office) internship
- have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
1
Certificate: Will be provided at the end of the Internship
Job Particulars
Role hr admin
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1323892
Job Category Internship , Diploma , Recruitment
Locality Address
State Uttar Pradesh
Country India
About Company
Hanusha Networks Private Limited
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