Operations Manager Jobs in Gurgaon - For A Client Of TeamLease Service Limited

Technical amp; Functional Skills amp; Certifications

Working Knowledge of IT infrastructure management, virtualization , network and security management

Experience of handling the remote infrastructure operation amp; should be highly proficient nbsp; in ITIL/ITSM framework

Familiarity with systems functionality and business continuity

Conceptual Knowledge of functionaliy of nbsp; Server Network Storgae and voice components

Experience of using nbsp; ITSM tool (Remedy/HPSD/ServiceNow)

Experience of working to defined service level commitments

Ready to work in 24 * 7 delivery environment

Good Knowledge on ITIL framework.

Manage and coordinate activities during overall ticket life cycle.

Responsible for sending P1/P2 Incident notifications as per agreed process

Chair Bridge calls for effective coordination, incident resolution, service restoration
Continuously follow-up with support team for relevant notification updates per SLA, and drive resolution. Follow the global Service Restoration Management Process

Ensure Incident Timeline Report is created immediately after resolution Contribution to

ongoing process amp; operational improvements.ITIL Foundation certification is must,

practiotioner / intermediate is preferred.

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Real Time amp; continuous follow-up with various stake holder of customer amp; vendors for

incident resolution

Participating in operation process enhancement

Possess excellent communication, interpersonal, people Management and Team Management skills.

Formulate skill improvement/ training plans and ensure successful execution of the same

Experience of working to defined service level commitments