Operations Support Engineer Jobs in Bangalore - Pelatro
Job Description
Eligibility:
- B.Sc and BCA from 2018 and 2019 batch
Job Description:
- Monitoring the alarms/alerts generated by various customers.
- Monitoring the logs of jobs and job status.
- Preliminary investigation of alerts based on a standard defined procedure.
- Acknowledgment of tickets to customers on support management tool.
- Working in 8-hour shifts (including night shift) to support customers in different regions. The shift may change on a periodic basis.
- Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis.
- Engagement with the customer operations supports team.
- Development/Modification of shell scripts to enhance product monitoring abilities.
Desired Skills:
- Good knowledge on Unix and Shell scripting
- Understanding of RDBMS concepts.
- Understanding of SDLC and Agile development models
- Well established communication and inter-personal skills associated with person-management abilities.
- Thorough understanding, appreciation and analysis of the issues underlying systems development.
- Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.
- Potential to upskill to L2/L3 teams with more advanced product/domain/Unix knowledge.
Salary: 3.5 LPA [50k will be paid after completion of 6 months as joining bonus]
Job Location: Bangalore
Job Particulars
Role it software engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id753773
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Karnataka
Country India
About Company
As telecommunication providers move from Product-Centric Strategy to Customer-Centric Strategy, there is a need to go deeper into the customer base to increase revenues. This means that intimate knowledge of customer behavior, preferences and intent becomes a pre-requisite. Customer Centricity brings together Customer Lifecycle, Customer Experience, and Customer Value and thus, clearly, it can help reach deeper into the customer and thus broaden the relationship with the customer.
Pelatro understands this and has developed an innovative Precision Marketing solution: mViva. Today, telcos need a different perspective – they need to start thinking about each customer as a segment of one and thus position unique offers to each individual customer. This customer-centric approach calls for awareness of each individual customer’s needs and this is what the critical aspect of Relevance hinges upon. mViva incorporates Precision Marketing to achieve this result.
Pelatro understands this and has developed an innovative Precision Marketing solution: mViva. Today, telcos need a different perspective – they need to start thinking about each customer as a segment of one and thus position unique offers to each individual customer. This customer-centric approach calls for awareness of each individual customer’s needs and this is what the critical aspect of Relevance hinges upon. mViva incorporates Precision Marketing to achieve this result.
Jobs By Location
Bangalore
Gurgaon
Hyderabad
Delhi
Noida
Ahmedabad
Mumbai
Kolkata
Chennai
Pune
Others also searched for
Job & career videos Subscribe
