ORM Specialist Jobs in Chennai - Techfoco Global Services Private Limited
Job Description
- Experience: 2+ years as ORM using key social media tools like Sprinklr, Meltwater, Radian6, Onedirect, Simplify360, locobuzz to initiate listening of the brand on social media/digital.
- Managing in-house social media tools to initiate listening to the brand on social media/digital platforms & ensure QC of the deliverables.
- Ensuring all complaints are tracked on social media and all consumer forum sites on the internet.
- Report and coordinate with Customer Service team to get resolution for all the complaints/queries and ensure that the response received from customer service team is posted back on the relevant digital channels.
- Coordinating with Internal teams to ensure timely delivery of daily monitoring reports, press release trackers.
- Provide timely crisis reports, identify trends & help strategic directions.
- Facilitate new business development by analyzing listening reports, share relevant insights & conduct competitive scans.
- Can manage a tight grip of the ORM operations. Escalate to relevant stakeholders. Manage trackers, send chasers, closed loop with stakeholders and QC.
- Set up new listening dashboards.
- Analyze listening reports, share relevant insights, updating trackers
- Conduct competitive scans.
- Provide advance listening capabilities and strategic directions and crisis management
- Excellent communication and comprehension skills.
- Analytical Skills & Insight Driven
- Understand how content works on social
- Be on top of the latest digital marketing trends
- Flexible working in varied shifts, including weekends and holidays
- Understanding of Microsoft Office
- Understand social media universe including Facebook, Twitter Instagram, blogs, etc.
- Ability to understand tonality and vernacular of the current voice of consumer writing on Facebook and other social mediums.
- Attention to detail.
- Work well under pressure of deadlines
- Have the ability to exercise a great deal of initiative, forward strategic thinking and independent judgment.
Job Particulars
Role others
Education M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply Experienced (2 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id434652
Job Category MBA , Analyst / Analytics , Logistics / Transportation
Locality Address
State Tamil Nadu
Country India
About Company
At Techfoco, Discover the world of global expertise young generation technicians with a strong experience both technical and practical application for your business IT services, support as your business partner for solution and consulting.
We add real value to your business through web domain and technological support to build you a world-class service to move you forward. We strive hard to be the best in our service to the clients.
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