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Pharmacist / Medical Rep Jobs - Pune - Virtualis Services Pvt Ltd

Eligibility : BHM, MBBS, BDS

Location : Pune

Last Date : 08 Nov 2016

Salary : 12000 - 15000 Rs Per Month

Experience Required: Freshers

Hiring Process : Face to Face Interview, Telephonic Interview

Virtualis Services Pvt Ltd - Job Details

Job Description

Job Duties and Responsibilities:

  • Schedule appointments for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into the system (address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
  • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused
  • Act as a liaison for the patients and the Health Centre:
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse.
  • Service patients
  • Service patients
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Other reasonably related duties as assigned by supervisor or manager.
  • QUALIFICATIONS:

    • Ability to handle confidential and sensitive information.
    • Willingness to work in night shift – UK Shift
    • Ability to communicate effectively on the telephone.
    • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
    • Ability to handle a 'call centre' environment: work quickly and multi-task.
    • Ability to exercise good judgment to handle calls appropriately.
    • Ability to demonstrate good customer service.
    • Graduation in medical field is preferred – BHMS, BDS, BAMS, and MBBS any healthcare certification preferred. One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

     

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