Pharmacist / Medical Rep Jobs - Pune - Virtualis Services Pvt Ltd

Medical Call centre Executive
Virtualis Services Pvt Ltd
12000 - 15000 Per Month
Virtualis Services Pvt Ltd
Last Date 08 Nov 2016

Virtualis Services Pvt Ltd - Job Details

Date of posting: 09 Sep 16

Job Description

Job Duties and Responsibilities:

  • Schedule appointments for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into the system (address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
  • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused
  • Act as a liaison for the patients and the Health Centre:
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse.
  • Service patients
  • Service patients
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Other reasonably related duties as assigned by supervisor or manager.


    • Ability to handle confidential and sensitive information.
    • Willingness to work in night shift – UK Shift
    • Ability to communicate effectively on the telephone.
    • Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
    • Ability to handle a 'call centre' environment: work quickly and multi-task.
    • Ability to exercise good judgment to handle calls appropriately.
    • Ability to demonstrate good customer service.
    • Graduation in medical field is preferred – BHMS, BDS, BAMS, and MBBS any healthcare certification preferred. One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.


  • Hiring Process : Face to Face Interview, Telephonic Interview

    About Virtualis Services Pvt Ltd

    We are a startup formed by a group of highly qualified and experienced individuals who passionate about transforming The healthcare Experience for patients and making life easy for the Doctors and hospitals through our innovation and technology solutions.
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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    Virtualis Services Pvt Ltd recruiting Medical Call centre Executive fresher’s in Pune. The Virtualis Services Pvt Ltd vacancies for Medical Call centre Executive is filled through Face to Face Interview, Telephonic Interview etc.
    Virtualis Services Pvt Ltd jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BHM, MBBS, BDS are selected to full fill the vacancies in Pharmacist / Medical Rep job field. The fresher’s applying for Medical Call centre Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Virtualis Services Pvt Ltd recruitment, fresher’s are mostly chosen for the department Pharmacist / Medical Rep. To learn more about the current jobs and other details, it is better to go through official site of Virtualis Services Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Virtualis Services Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.