Phone Banking Officer Jobs in Bangalore - Seven Consultancy

Phone Banking Officer

Seven Consultancy

1 to 3 Years

Not disclosed

Expired

Posted: 19 May 20

Phone Banking Officer

Seven Consultancy

1 - 3 years

Bengaluru

Job description:

Answer inbound calls and assist customers with their Queries/Request/Complains Raise
Request Complaints on behalf of the customer in the CRM tool
Generate leads and educate customers about new products their benefits
Maintain and adhere to compliance guideline
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Display Time flexibility towards shifts as per the requirement
Attracts potential customers by answering product and service questions; suggesting information about other products and services.