Phykon Solutions Private Limited Hiring Executive - Technical Support (US Voice Process) in Technopark, Trivandrum
Job Description
Job Title: Executive - Technical Support (US Voice Process)
Company: Phykon Solutions Private Limited
Location: Technopark, Trivandrum
Job Code: 0015 TS
Qualification: B-Tech/BE, Bsc CS/Electronics, BCA, MCA, MSc CS/Electronics
Experience : 0 - 2 years
Brief description :
- To provide a high level of telephone based and electronic email support to customers and associated service
- Report and Log all customer issues into the Customer Relation Management database
- To provide remote maintenance and reactive support
Preferred skills:
- Should be able to communicate with customers at all levels in verbal, written and electronic formats
- Good Communication and Interpersonal Skills
- Team Oriented / Player, Self-Motivated, have good Email & Phone Etiquette, Tech Savvy
- Basic Networking (Fresher) , Computer Troubleshooting
- Should be open to work in early morning shift (24*7 environment)
Job Particulars
About Company
Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.