Pre-Sales Lead Jobs in Hyderabad - Tech Mahindra
Pre-Sales Lead
Tech Mahindra
Expired
Posted: 03 Oct 19
Job Description
Pre-Sales Lead
SkillSet:VOICE PRE-SALES LEAD WITH EXPERIENCE IN CALL CENTER VOICE SOLUTIONS (AVAYA, CISCO , GENSYS , ASPECT ETC )
Total Experience:3.00 to 10.00 Years
No of Openings:5
Location:HYDERABAD [India]
Domain:IT
Job Description:
Total 6 + Years of experience in Call Centre / BPO Industry, Good knowledge of various Call Centre Technologies including Avaya, cisco & Verint/NICE, experience in BPO Solution designing & IT costing.
•Understanding of latest Telecom communication technologies & Complex Telecom network designs
•Must have Knowledge on advance Trends in Call Centre Technology & Telecom Design.
• Ability to work on Call Centre & BPO Solution Proposals
• Ability to work & respond to RFI & RFP.
• May be required to work in single contributor role and handle CCT projects and solutions independently.
•Ability to understand & Troubleshoot complex Telecom issues
•Ability to perform high end configurations for Telecom devices
• Must have thorough knowledge about the Network products / Topologies used in BPO's
•Well versed with VOIP topologies on WAN / MPLS with knowledge of H.323 & SIP
•Experience & Good knowledge on Call Center Voice solutions (Avaya, Cisco , Gensys , Aspect etc )
•Experience & good knowledge on Call recording solutions (NICE, Verint, etc)
•Good understanding of reporting tools.
•Excellent Verbal & Written Communication Skills
•Ability to bring innovative solution to customer requirementsVoice Lead - Presales
•Responsible for RFI & RFP Response
•Responsible for BPO & CCT Solution designing & Proposal along with costing
•Attend the internal meetings on the bid process
•Attend the external meetings withg customer on the solution defense
•Responsible for Team’s performance tracking
•Responsible for Process Documentation & Complete Telecom Products Inventory.
•Vendor Management - closely work with Vendor/OEM for back to back solution and commitments
•Performing Statistical analysis of data and bridging the gaps between reports
•Up to day technology update and enhance the technical skils including AI,ML,etc
•Responsible for Tracker update regularly
•Responsibe for customer visits/meeting on need basis
•Additional support on operational & transition activities on need basis
Job Particulars
Education Any Post Graduate, Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id715160
Job Category Sales and Marketing
Locality Address
State Telangana
Country India
About Company
At Tech Mahindra, we truly believe that Technology makes it possible, but it's people who make it happen. Tech Mahindra aims to create a culture where Associates have the Freedom to Explore Opportunities to Connect, Co-create and Celebrate. While we have created multiple programs to Connect Associates’ aspirations to achievements, we have also consciously fostered a culture of Co-creation by encouraging doing new things and new ways of doing things and at the same time have made Celebrating a way of life at Tech Mahindra by ensuring the seamless blending of life at work and beyond work.
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