Process Associate – Collections Jobs in Gurgaon - Genpact

Process Associate Collections

Genpact

0 to 3 Years

Not disclosed

Expired

Posted: 08 Dec 20

Job Description

Process Associate – Collections - BFS011155

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Are you the one we are looking for?

We are inviting applications for the role of PA, Collections

Responsibilities:Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also

Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution

Inbound & outbound calling

Provide payment plans basis customer requirement

Minimum Qualifications: Qualifications we seek in you

Under graduate / Any Graduate

Freshers are eligible

Strong Communication Skills (verbal and written)

Preferred Qualifications: Good customer handling skills

Good communications skills

High Energy level

Job: Process Associate

Primary Location: India-Gurgaon

Education Level: Bachelor's / Graduation / Equivalent