Process Associate Jobs in Bangalore - Artech Infosystems
Process Associate
Artech Infosystems
Expired
Posted: 20 Oct 17
Job Description
Job Description:
* Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
* Providing excellent customer service support to Global customers during every single interaction
* Assisting end users to avoid or reduce problem occurrences
* Adding case resolution to Knowledge Management System
* Engaging support as needed to ensure SLA demands are met
* Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
Desired Skills:
* Bachelor's Degree in any stream.
* Excellent Communication skills: The role requires daily coordination with Technical Team leads, Operations Managers.
* Requires engineers to work in any shift based on their alignment towards the specific region.
* Functional / Behavioural skill set: Positive attitude, flexible, aggressive, good communication skills, extrovert, inquisitive, team player, enthusiastic, active listener, learning attitude.
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id351461
Job Category BPO , BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
At the forefront of the staffing industry, Artech is a women-owned business enterprise (WBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.
Artech employs over 7000 industry professionals supported by over 25 national and global locations coast-to-coast across India, the US, and China. Artech's Fortune 500 and government clients leverage this expansive reach by engaging Artech as a preferred go-to supplier across multiple regions and countries in order to receive consistent deliverables, terms, rates and cost savings.
Artech helps its clients reduce their total cost of ownership (TCO) by delivering a range of refined staffing and technology solutions
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