Process Associate Jobs in Bangalore - ICOVER India Information and Services Private Limted
Job Description
- Acts as a verifier of verbal checks, to phone source institutions for verifications or as a data check processor using her / his language competences
- Works on queue of assigned data checks or verbal verification checks
- Researches / reviews / monitors all cases assigned
- Works with Operations to ensure that correct language templates are used
- Sends verification emails with correct language usage
- Makes sure the appropriate standard wording is used for the specific cases
- Monitors workloads to ensure there are no delays and escalates any delay issues
- Daily communication with different institutions and companies
- Use variety of approaches, using the language competences in order to maintain permanent sources for more effective communication and dealing with cases
- Obtaining full and precise information by sources, following all the procedures related to the quality of the job
- Makes suggestions, implements new ideas, helps solving problematic cases
- Maintain an environment oriented to trust, open communication, creative thinking
- Participates in additional projects with other members of the operations team
- Participates in organized team meetings
- Any other activities assigned by the direct supervisor
- Excellent or Native level of Hindi (written and verbal)
- High level of fluency in English
- Fluency in a third language will be a great advantage;
- Strong communication skills, both written and verbal;
- Excellent time-management skills;
- Problem-solving and quality-oriented attitude;
- Experience in the field of customer support will be an advantage
Job Particulars
About Company
iCOVER specializes in Wholesale of Background Screening & Business Intelligence solutions for the global market. We are an international company with operational headquarters in Paris, backed by a network of offices worldwide, which offer strategic global reach for all your business needs.
Our expertise lies in data collection, research & verification of information, analysis and reporting. Our clients know that we are diligent, always prepared to go the extra distance to deliver compliant, accurate and timely results. Our service is dedicated, professional and reliable.