Process Associate Jobs in Jaipur - IMSI

• Purpose of Position - Provide excellent customer service to customers by answering inquiries, finding correct solutions.
  
• Position Type- PERMANENT
  
• No of positions- 50
  
• LOCATION: JAIPUR
  

JOB DESCRIPTION:

• THEY ARE LOOKING FOR PASSIONATE PEOPLE WITH EXCELLENT COMMUNICATION SKILL. 
• IT IS FOR (Semi Technical Process). 
• US SHIFT BASED. 
• ANY EXPERIENCE IS FINE
  
• Education Qualification: Graduation.
  

Primary Duties, Responsibilities and Requirements

• Responsible for all customer inquiries and questions
  
• Demonstrates strong enthusiasm
  
• Detailed oriented
  
• Provide excellent customer service at all times
  
• Enters data from customers into various software programs
  
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  
• Participates in additional training courses when needed
  
• Performs other related duties and assignments as required and as assigned by supervisor or manager
  
• Exercise retention efforts when appropriate
  
• Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan
  

• 6 months Call Center experience/inbound sales preferred
  
• Any years of good BPO experience OR any experience with  good communication and customer support acumen.
  

•  Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  
• Logical problem solving skills and ability to multi-task
  
• Proven oral and written communication skills consistent with North American Business standards
  
• Must have availability to work various shifts influenced by current business needs.
  
• Ability to use Windows operating systems and navigate between various windows
  
• Ability to work under pressure
  
• Continuously demonstrate a high sense of urgency
  
• Must have a keen sense of attention to detail, taking the initiative